Service Criteria  

Our President, Mr. Angus T.H. Wu-Lin, always encourages his colleagues to be faithful to the Company, to be honest with no prejudice to the customers, and being enthusiastic at work; whilst on the management, he delegates the right authority to the right level of officials. Periodically, meetings are held to achieve common understanding and enhance professional knowledge. We work along to set up and maintain a good image in addition to uplift the quality of our specialized service as well as the standard of our surveyor assistant.

Our policy on maintaining our professional quality is to achieve our appointees' requirements by providing the top-notch professional services while guarantying a good quality.

Following is the schedule of internal audit standard that staffs are required.

1. All staffs should be ready to provide professional service to Insured(s).

2. Upon receipt of instructions, immediately, we contact claimant(s) by telephone in order to get an initial understanding of site condition, whilst instruct the claimant(s) to take relevant measures to mitigate the loss.

3. We make every effort to achieve an expeditious departure for site to investigate into the cause of loss. We explain to the Insured with details of claim procedure and ask the Insured to release all relevant claim documentation.

4.  We contact our appointee(s) by telephone soon after initial inspection to inform them of the circumstances and follow with a Preliminary Loss Advice. On losses involving substantial amount, we aim to issue our full Preliminary Report within 10 working days after the issuance of our Preliminary Loss Advice.

5. Upon receipt of claim documentation, we shall revisit the site to verify the loss condition.

6. Without prejudice, we carefully review the details of the insuring policy.

7. Keep complete written records of the content and outcome of all the telephone calls and details of any action taken.

8. We aim to issue our Final Report in between 5 ~ 7 working days of receipt of full claim documentation and having reached an agreeable settlement with the Insured.

9.  Always be diligent, united, and persevering on the principle of “honesty, diligence, and friendly” to enhance the service quality as well as the level of specialized knowledge -- to earn the trust and support of our customer(s) is the everlasting goal.